Dr. Susan Mellott, PhD, RN, CPHQ, CPPS, FNAHQ 

Over the past thirty years, Dr. Susan Mellott has focused on healthcare quality in multiple settings including hospitals, long term care centers, home health settings, clinics, and networks. She has experience with improving patient/customer satisfaction and quality, decreasing costs, medical staff credentialing, OPPE/FPPE, and other areas while involving teams from the facility, including physicians and administrative staff. She has extensive experience with the survey process, especially with DNV and The Joint Commission on standards and surveys. Dr. Mellott has held CPHQ certification since 1991 and has been a Fellow of the National Association of Healthcare Quality since 1999.

Currently, Dr. Mellott is the President, CEO of Mellott & Associates in Houston, Texas, which provides consulting services to healthcare facilities and groups. Dr. Mellott is an Associate Professor at Texas Women's University College of Nursing in Houston, Texas and teaches at the undergraduate and graduate levels. Dr. Mellott is a member of the National Medical Safety Board; the State of Texas Healthcare Acquired Infections/Preventable Adverse Events Advisory Board; and the State of Texas for Quality Based Payment Advisory Board. Dr. Mellott contracts as clinical faculty for National Association for Healthcare Quality. Dr. Mellott has numerous publications and addresses groups around the country regarding healthcare quality and performance improvement.

Current Contributing Authors in addition to the Editor:

Kathleen Tornow Chai, PhD, CNE, MSN, CPHQ, FNAHQ - California 

Elizabeth J. "Betty" Brown, MBA, MSN, RN, CPHQ, FNAHQ - Indiana 

Jacqueline L. Cole, RN, MS, CNOR, CPHQ, CMCN, CHC, FNAHQ - South Dakota

Michelle Martin Franklin, BSN, MBA, RN, CPHQ - United Arab Emirates

Sarah Yelton, RN, CPHQ, CSHA, LSSGB - Missouri