The Handbook


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The new updated and revised 2018 30th Edition is available now. Dr. Susan Mellott is our current Editor. The Handbook is a resource for Quality Professionals and is also intended for those preparing for the CPHQ Certification Exam. The 30th Edition is updated and current for the Content Outline for the CPHQ Exam.

About the Author

Janet A. Brown, BA, BSN, RN, CPHQ, FNAHQ, was active in the Healthcare Quality field for 34 years as a consultant, author, and nationally known educator. She was passionate and dedicated to this Handbook and to the field of Healthcare Quality.


We care about you and are available to help with questions about Janet's Handbook. Please email Josh Ivy at and he will be happy to respond to your inquiry.

About the Editor


Dr. Susan Mellott, PhD, RN, CPHQ, CPPS, FNAHQ is the current Editor of The Janet A. Brown Healthcare Quality Handbook. Susan brings excellent experience and knowledge as a Consultant and Educator in the field of Healthcare Quality.

About the Handbook

The NEW 2018 30th Edition of Janet’s Handbook has been completely updated and revised. This resource is revised annually to provide the most current information available for those seeking a comprehensive look at the field of healthcare quality or preparing for CPHQ Certification.



Attend a Workshop

The 2018 CPHQ Review Workshop are hosted by JBQS and CAHQ in California.

These Workshops are instructed by Dr. Susan Mellott.

Please visit this California Association for Healthcare Quality (CAHQ) website link for more information regarding registration for Workshops:


Educating healthcare professionals worldwide.